The drivers say that this problem posed a safety risk, because these can affect a driver’s ability to steer, navigate accurately, and reach a destination safely. The drivers go on to state that other features in the system were affected, including GPS, Bluetooth, and audio system functions. The screen turning black would allegedly disable the backup camera, navigation, and other important features. Allegedly, this would occur at least weekly, and would sometimes happen multiple times during a single trip. They claim that the the screen in the system would often turn black and reboot, on a frequent basis. Pistorio and Murdock go on to explain that, within just a few months of purchasing their vehicles, they began to experience problems with the UConnect system malfunctioning. They explain that had they been aware of the defect in the UConnect systems, they would not have purchased their vehicles or would not have paid as much for them. Allegedly, neither of them were notified of a defect in the UConnect system and instead were told of its reliability and wide-ranging functionality.Īccording to the consumers, FCA was aware of the defect in the systems, and should have told customers about it.
They share how they conducted research online before buying a vehicle, perused dealership websites, and test drove vehicles to get a good sense of the features, safety, and functionality of a vehicle that they wished to purchase. The two drivers say that they both prioritized safety and reliability when making their purchasing decisions. According to Pennsylvania resident Murdock, he purchased a new 2017 Chrysler Pacifica from a dealer in Pennsylvania. Pistorio says that he purchased a new 2017 Chrysler 300S in his home state in Florida. The system entered its fourth generation for all 2018 JL Wranglers, and is available in 5-, 7-, or 8.4-inch displays.In their Chrysler infotainment problems class action lawsuit, Pistorio and Murdock recount why they chose to purchase their vehicles, and the problems they then experienced with a main feature of the vehicle - the UConnect infotainment system.
These issues also apparently affect some 2018 Grand Cherokee vehicles as well as 20 Dodge, Ram, Fiat and Chrysler models.įirst unveiled in 2007 as the MyGig system, UConnect has steadily evolved into an all-encompassing touchscreen infotainment center which controls radio functions, Apple CarPlay and Android Auto, back-up camera, handsfree phone or text use, GPS, and also serves as a 4G WiFi hotspot.
While some said this was after accepting a dialog box indicating a new update was available, others said their UConnect automatically applied the update with no option to decline. We will post here as soon as more information is available and apologize for the inconvenience.- UconnectCares February 12, 2018įrom most user reports, the UConnect issues first flared Friday with many stating that their radios began randomly rebooting, along with a loss of just about every other function displayed on the system’s center screen.
Our Engineering teams are investigating the cause and working towards a resolution. That’s because the ‘update’ actually somehow tossed the vehicle’s UConnect system into an endless reboot, to the point where numerous owners have lost their radio, navigation, rear-view camera, as well as tons of other features pumped up by Fiat Chrysler Automobiles during the JL Wrangler ramp up.Ĭurrently FCA has not officially commented on the reports, but apparently has emailed dealerships that they are investigating the cause and not to replace radios from affected vehicles at this time.Īccording to the UConnect Cares Twitter feed, the company is aware of the issues and is working on a fix, but can't yet offer a solution timeline.Ĭertain 2017 & 2018 Uconnect systems may experience a reboot every 45-60 seconds.
However, at the moment, it looks like the vehicle’s revamped UConnect system may not one of those things.Īt least, not for many who pushed through an over-the-air software update late last week. If you are the proud new owner of a 2018 Jeep JL Wrangler, you definitely have plenty to be excited about every time you turn that key and drive.